On iPhone, touch and hold the FaceKit app icon and tap Delete my data. This works whether or not you subscribed or signed in. You can also tap your profile picture on the Home screen, open Settings and tap Delete account. Either way, this deletes your profile, face scans, scores, routines and Coach messages straight away.
Email contact@facekitapp.com with the subject “Delete my FaceKit account”, from the email address you signed in with or bought FaceKit with. We may ask you to confirm the request, then delete the account and email you when it’s done. If you never signed in, an email can’t show us which data is yours, so please delete it in the app before removing the app.
Email contact@facekitapp.com from the email address you signed in with or bought FaceKit with, and tell us what to delete: for example particular scans and their photos and scores, your Coach messages or your web scan photo. We’ll delete it and email you when it’s done.
Deleting your account doesn’t cancel a subscription. On Android, cancel it in Google Play under Payments & subscriptions. On iPhone, cancel it in Settings › your name › Subscriptions. If you bought FaceKit on our website, email us and we’ll cancel it.
Purchase and transaction records we must keep for tax and accounting, and backups, which are deleted on their own schedule. Analytics and crash reports are kept by our service providers for their set retention periods. Details are in our Privacy Policy.
